Effective date: September 2, 2026
Last updated: September 2, 2026
This Refund and Cancellation Policy applies to purchases of 73PiXEL software products, subscriptions, licenses, upgrades, and related services offered by Orbit Info Tech (OiT) (“OiT”, “73PiXEL”, “we”, “us”, or “our”).
1. Merchant of Record
For purchases completed through a Freemius-powered checkout, Freemius acts as the merchant of record for the transaction. Freemius handles checkout, payment collection, applicable transaction taxes, invoices, and approved refunds. Your payment may appear under Freemius or its payment partners on your statement.
2. Thirty-Day Satisfaction Guarantee
Eligible first-time purchases may be refunded within thirty (30) calendar days from the original purchase date when:
- the product does not provide a material feature described on its product page at the time of purchase;
- a reproducible defect prevents normal use and our support team cannot resolve it within a reasonable period; or
- a documented incompatibility with the customer’s stated WordPress environment prevents use and cannot reasonably be resolved.
Before approving a refund, we may ask you to cooperate with reasonable troubleshooting, provide relevant diagnostic information, and allow us a reasonable opportunity to correct the issue.
3. Items Generally Not Eligible
Except where required by law, refunds are generally not available for requests made after the applicable refund period; renewals where the customer did not cancel before the renewal date; change of mind after successful use; inability to use the product caused by unsupported, modified, pirated, or materially outdated software; failure to meet clearly published system requirements; services already fully performed; or violations of our Terms of Service or license.
4. Subscription Cancellation
You may cancel automatic renewal through the account or subscription-management tools provided with your purchase. Cancellation stops future renewals but does not normally terminate access already paid for. Your license, updates, and support remain available until the end of the current paid term, subject to the applicable plan and license terms.
Deleting the plugin, ceasing to use it, or allowing a payment method to expire does not by itself cancel a subscription.
5. Renewal Charges
Subscriptions renew automatically at the interval and price disclosed at checkout or in a later valid notice. You are responsible for cancelling before the renewal date if you do not wish to renew. We will consider exceptional renewal-refund requests in good faith, but approval is not guaranteed except where required by law or the checkout terms.
6. How to Request a Refund
Email billing@73pixel.com from the address used for the purchase. Include the order number, product name, purchase date, reason for the request, and any relevant troubleshooting details. Do not send full payment-card details or passwords.
Approved refunds are returned through the original payment method where possible. Processing times depend on Freemius, the payment processor, and your financial institution. Currency conversion or bank fees outside our control may not be refundable.
7. Chargebacks
Please contact us before initiating a chargeback so we can investigate and attempt to resolve the issue. Fraudulent or abusive chargebacks may result in suspension of licenses, accounts, updates, and support, without limiting our other rights.
8. Statutory Rights
Nothing in this Policy excludes or limits rights that cannot lawfully be excluded under the laws of the Sultanate of Oman or other mandatory consumer-protection laws that apply to you.
9. Changes and Contact
We may update this Policy prospectively. The version in effect when you purchase will generally govern that transaction, subject to mandatory law. Questions should be sent to billing@73pixel.com.